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EdgeCore Technologies CoreLive! Managed Service offering

EdgeCore Technologies is one of the regions largest Managed Service Providers (MSP). With 4 locations around the world and over 500 Certified Systems Engineers monitoring more than 26,000 events, and a Live Real-Time service/help desk to provide end-users with immediate support. Our Virtual IT Staff is available whenever and wherever you need us, even in the event that you are on the road away from the office. As long as you have an active subscription and an Internet connection, we are just a phone call or email away. This service is delivered using a combination of phone and remote control tools that are a part of the EdgeCore CoreLIVE! Service Offering. Optional trouble-ticketing solution is available for a minimal monthly fee. It doesn't matter if your business has 5 employees or 5,000, we will provide you with a level of service, professionalism, and knowledge that is truly unmatched by any other IT company/provider period!

So what is a Managed Service Provider?

A managed service provider (MSP), also called a management service provider, is a company that manages information technology services for other companies via the Internet. Common services provided by MSPs include remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical help-desk assistance. EdgeCore Technologies also provides complete network infrastructure design, Voice-over-IP (VoIP) and Business Intelligence /  Business Continuity for a complete end-to-end solution. Since these services are related to your business operation costs, these services are also tax-deductible just like having your very own in-house IT Staff but at a fraction of the cost.

EdgeCore Technologies goes beyond the traditional reactive break-fix model which includes time and material and a block of service hours purchased, to become the leading provider of proactive service-level management to alert you of something that may begin to fault before the severity of business down-time occurs. Our methodology is to be PROactive instead of REactive! This eliminates T&M, Block Service Hours, and everything else associated with the typical IT service model.

Our services are billed to you on a monthly basis based on the amount of servers, workstations, and network devices you want to have covered with no out of pocket expense so you know exactly how much to budget each year for service maintenance and support. We can also factor in the yearly expense for new hardware and software and wrap it into a monthly payment as well for a complete, end-to-end business solution that won't break the bank. This will provide you with the flexibility to pay for it over the course of a year, two, or three, all while also including our managed services each month at no extra cost.

What separates us from everybody else is our industry experience, the usage of the ITIL Framework for IT best practices and the fact that we provide complete turn-key business solutions including our Virtual IT Staff. This leaves you with one solution provider offering everything including the kitchen sink. The days of dealing with various hardware, software, and networking vendors is over. What we offer you is the ability to have complete piece of mind that your network is in the hands of professionals day and night making sure that your network is always functioning and always making you money.

Click to learn about some of the Features of our Managed Services Offering