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EdgeCore Technologies CoreLive! Managed Services Features

EdgeCore Technologies CoreLIVE Managed Services Features:

Reporting Engine and Executive Reports - CoreLIVE! reporting features contain pre-defined reports for asset management, performance trending, patch analysis, antivirus and anti-spyware details as well as change reports. CoreLIVE! also contains a report builder where you can create a report of your liking. Lastly, CoreLIVE! generates “Executive Reports” either on-demand or at the end of the month which are presented to our clients for easy review.

Autonomic Best Practice Monitoring - A major problem faced by other IT providers is configuring software to manage and monitor applications, which translates into knowing which event log IDs need to be monitored, which patterns to look for in custom log files and which performance counters to monitor. CoreLIVE! has built a database of best practice monitoring policies. When the agents are deployed on servers they automatically import the best practice policies specifically needed for each application from the data center application and apply them to the servers being monitored.

Monitoring and Trend Reporting - CoreLIVE! features include monitoring for availability, performance, capacity and security with an advanced escalation and an alerting system to proactively notify EdgeCore engineers in case an element in our customer’s network develops a problem. Secondly, CoreLIVE! stores the data gathered from monitoring for generating trend analysis reports, analytical reports and summary reports. Such reports are very useful for planning and predictive analysis which in turn allows us to better implement new projects and technology. CoreLIVE! works on a remote monitoring architecture and supports a variety of protocols such as SNMP, WMI, Event Log Monitoring, SSH/Telnet, PerfMon, etc…

Servers/Devices - Servers and the server operating system are monitored for various parameters such as CPU, memory, disk, event log information, critical processes, services and response time. Directly out of the box, CoreLIVE! features include monitoring parameters for Windows, Linux, IP Devices and SNMP enabled devices such as routers, switches and firewalls.

Applications - CoreLIVE! contains pre-compiled parameters to monitor well-known applications such as Exchange, SQL Server, Terminal Server, Oracle, Citrix, Anti-Virus, Blackberry and a host of other applications. The ability to monitor the entire stack of the application and the server makes problem detection and planning very easy.

Backup - Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. CoreLIVE! has an extensive module dedicated to reporting and monitoring backups from Veritas Back Exec. Issues like tracking failed and completed jobs, time taken for backups and reports on restores are all included.

Asset/Inventory Management - CoreLIVE! contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops, servers, software and network configurations. IT asset audits, determining license compliance and determining upgrades is a job made easy. This module also features change tracking, hardware and software, between multiple asset scans.

Remote Control - CoreLIVE! allows either permission based or unattended remote control of desktops and laptops when they are connected to the Internet. Similarly, our engineers use CoreLIVE! to remote into servers through RDP without opening ports or without needing to know the server’s IP address. Every remote control session has audit and screen capture functions.

Software and Job Deployment - CoreLIVE! can be used to deploy software, updates and fixes automatically to workstations and servers across the network. Any package or script can be deployed such as a MSI package, a batch file or a custom developed package.

Patch Management - CoreLIVE! has a built-in engine to scan the network for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.

Malware/Spyware Protection and Removal - CoreLIVE! incorporates a comprehensive engine (Counterspy from Sunbelt Software) that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms.

Antivirus - CoreLIVE! can track and verify the integrity of well known antivirus programs and alert a system administrator of unsynchronized antivirus definition files. CoreLIVE! also bundles, at no extra cost, AVG Professional antivirus for server, desktop and gateway protection.

Trouble Ticketing and Integration with Connectwise PSA - CoreLIVE! has an integrated trouble ticketing system for tracking alerts and service tickets, and also features comprehensive integration with Connectwise PSA.

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