EdgeCore CoreLIVE! Managed Services Offering

CoreLIVE! Packages

corelive!

Edgecore CoreLIVE! Package

Preventative maintenance service for desktops

Features Include:

Antivirus Management
Spyware Management

corelive!

Edgecore CoreLIVE! + Desktop Care Plan

Preventative maintenance service for desktops that runs in the background as a service

Features Include:

Antivirus Management
Spyware Management
Temporary File/Internet Debris Removal
Patch Management

corelive!

Edgecore CoreLIVE! Desktop Care + Service Tickets Plan

Combines Desktop Care + Service Tickets w/ unlimited service ticket requests for troubleshooting

Features Include:

Antivirus Management
Spyware Management
Temporary File/Internet Debris Removal
Patch Management
Service Tickets

Download our CoreLIVE! Managed Services Brochure (XPS Document)

EdgeCore Technologies CoreLIVE! Scope of Services / Packages:

Our Virtual NOC service is a 24x7 service covering the monitoring and maintenance of desktops, servers, network devices. EdgeCore Technologies has created the following service plans to give organizations a high-level of flexibility in choosing what services best suit their needs:

Desktops
1. EdgeCore CoreLIVE! - This is a preventive maintenance service for desktops designed to proactively and regimentally maintain the most troublesome areas of desktop management such as virus problems and spyware issues. The services performed under CoreLIVE! are:

Anti-Virus Management
Spyware Management

2. EdgeCore CoreLIVE! + Desktop Care – This is a preventive maintenance service for desktops designed to proactively and regimentally maintain the most troublesome areas of desktop management such as virus problems, spyware issues and patching. It is a highly unobtrusive and performed as a background service. The services performed under CoreLIVE! Desktop Care are:

Anti-Virus Management
Spyware Management
Temporary File/Internet Debris Removal
Patch Management

3. EdgeCore CoreLIVE! Desktop Care + Service Tickets – This combines the CoreLIVE! Desktop Care Service with unlimited service tickets for troubleshooting problems related to desktops. These service tickets are worked on by the engineers at our network operations center after business hours.

Servers / Devices

1. EdgeCore CoreLIVE! - This is a preventive maintenance service for servers designed to proactively and regimentally maintain the most troublesome areas of server management such as virus problems. This service includes the server antivirus licenses plus yearly maintenance upgrades. The cost for server antivirus licensing alone is typically $400-500 per server plus client licenses are extra. This basic package alone offers substantial savings just on AV protection. The services performed under CoreLIVE! are:Anti-Virus Management
2. EdgeCore CoreLIVE! + Server Watch – This is a 24x7 monitoring, analysis and escalation service based on alerts and early warning data received from EdgeCore's CoreLIVE! software. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Watch, EdgeCore engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution). With Server Watch, EdgeCore engineers do not need access behind our client's firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting our engineers at the NOC to get sufficient diagnostic information to process alerts being received. EdgeCore CoreLIVE! + Server Watch covers the following:

24x7 monitoring, analysis and escalation
Anti-Virus Monitoring
Backup Monitoring
Patch Management

Early Warning and Preventive Alerts for:

Hardware (memory, disk, RAID and UPS)
Microsoft Windows 2000 and above
Active Directory
Linux
Microsoft Exchange 2000 and above
Microsoft SQL Server 2000 and above
Citrix Metaframe
Antivirus

3. EdgeCore CoreLIVE! + Remote Server Care – This is a complete, 24x7 server monitoring, remediation, maintenance and management solution. On a best effort basis, EdgeCore engineers monitor and troubleshoot server problems based on alerts and early warning information received from the CorelIVE! software as well as troubleshooting requests received from monthly onsite analysis (optional). EdgeCore CoreLIVE! Remote Server Care covers the following:

24x7 monitoring and troubleshooting (on a best effort basis)
Anti-Virus Management
Backup Management
Patch Management
Service Pack Installation

Early Warning and Preventive Maintenance for:

Hardware (memory, disk, RAID and UPS)
Microsoft Windows Server
Active Directory
Linux
Microsoft Exchange
Microsoft SQL Server
Microsoft Small Business Server
Citrix Metaframe
Anti-Virus

4. Monitoring of Network Devices – EdgeCore Technologies provides monitoring via SNMP and troubleshooting of network and hardware devices such as switches, routers, UPSs.