Every business is unique, but one thing remains the same. In today’s rapidly changing business world, companies need to stay connected to their customers and in tune with customer preferences. People, partners, and suppliers have to collaborate effectively and efficiently to keep a business running smoothly and successfully. With the right Communication and Collaboration solution in place, you can develop more profitable customer relationships by enabling people to create value through better connections with colleagues, partners, and customers.

EdgeCore Technologies' unified communications technologies unite your existing communication systems and tools:

Desktop telephone systems
Legacy PBX and IP-PBX systems
Voice mail
Faxes

With the productivity tools your people use every day:

Windows Mobile-powered devices
E-mail
2007 Microsoft Office System
Instant messaging

Using two integrated servers and two client applications:

Microsoft Office Communicator Server 2007
Microsoft Office Communicator 2007
Microsoft Exchange Server 2007
Microsoft Office Outlook 2007

To deliver complete communications tools:

VoIP telephone service
E-mail
Audio and video conferencing
Voice mail
Presence and contact information
Faxes
Instant messaging
Calendars

And delivers them across multiple convenient applications and devices:

Desktop computers and telephone
Public internet
Windows Mobile-powered devices
PSTN telephones

The Communication Divide

The communications world is split in two—between the things you do on the telephone and the things you do on the computer.

The split exists because most real-time (synchronous) communications--like telephone calls and voice mail--depend on one network, while message based (asynchronous) communications--like e-mail--depend on a separate, incompatible network.

Real-time (synchronous) communications run on the Public Switched Telephone Network (PSTN). Asynchronous communications run on packet-based networks like Ethernet (IP).

The split creates problems, lots of them. Phones aren't as intuitive as they should be: just try to start a three-way call without hanging up on someone. Computers can check your e-mail, but not your voice mail. And then there's the enormous cost of purchasing, maintaining, and upgrading two complex infrastructures.

To get your phones and your computers talking, you'd have to tear out your entire telephone system, dump your PBX, replace every desk phone, swap out every phone jack. In short, you'd have to start from scratch.

EdgeCore Technologies has a better way

EdgeCore's unified communications technologies bridge the divide between computers and telephones with two integrated servers: Microsoft Exchange Server 2007 and Microsoft Office Communications Server 2007. They integrate with your company's existing phone system and deliver complete communications services using your existing data network.

No forklift required: Microsoft unified communications technologies maximize your existing infrastructure by integrating legacy PBX systems through a VoIP/PBX gateway.

With Microsoft unified communications technologies, the computers on your network gain the functionality of advanced VoIP phones. Users can click to call any contact in their address book. A simple phone call can become a conference call or a video conference, on the fly.

Tearing down communications barriers

Unified communications technologies tear down the walls that separate telecommunications and computing. And we do it with software that leverages your existing telecommunications infrastructure.

Unified communications technologies are more than just VoIP. They break down all the traditional communications silos. Voice-mail and faxes move over the network like e-mail. They arrive in your Microsoft Office Outlook 2007 inbox where you can sort, prioritize, and forward them, just like any piece of e-mail.

And when you're on the road, you can dial in over any telephone to hear your e-mails and your calendars. You can even access your Microsoft Office Outlook directory and place calls from any telephone.

The Vision

Unified communications technologies use the power of software to deliver complete communications--messaging, voice, and video--across the applications and devices that people use every day.

Integrating the experiences you associate with the telephone--phone calls, voice mail, and conferencing--into the work you do on a computer--documents, spreadsheets, instant messaging, e-mail, calendars--has the power to fundamentally change the way the world works.

We believe unified communications will transform business in the coming decade in the same way e-mail changed the business landscape in the 1990s.

When phone services become software, are managed by a server, and are delivered to desktop applications, many interesting things happen.

As a trusted Microsoft Certified Solutions Provider and Certified Partner, we bring the expertise and service to help you integrate powerful Microsoft solutions into your infrastructure today and keep the productivity of your business running smoothly in the future.

See for yourself how you can give your people and your customers more for less. Call EdgeCore Technologies today at 440-580-0342 or send us e-mail at sales@edgecoretech.com for your copy of Building Customer Connections, a white paper outlining the business impact of communications and collaboration.